gridlockjoe: (Gridlock)
[personal profile] gridlockjoe
In early December I bought a new phone from Verizon, and so in mid-December I called Sprint PCS to cancel my previous account. The representative on Sprint's toll-free number assured me that my account would be cancelled at the end of the current billing period (beginning of January). That invoice appeared on the Sprint website today. I called Sprint today to make sure that my account was in fact closed, and they told me they "had no record" of my calling to cancel. I spoke to a supervisor in the cancellations department, who told me there was nothing he could do.

I have:
  • filed a complaint with the Better Business Bureau of Kansas City;

  • asked my corporate telecommunications chief for his contact at Sprint to see if anything can be done from that end;

  • repeated to myself over and over, "It's only money".


We will see what happens.

Menawhile, if you're looking for cell phone service, sign up with Verizon, Cingular, T-Mobile, anybody but Sprint!

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gridlockjoe

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